Taking calls, providing information, answering product and service inquiries and promoting sales by telephone are all performed with optimum convenience to customers and callers alike. As such, they become effective public relations channels that boost the client’s profile as well as its products and services. All call data is accumulated and collated to support future planning. Before and after sales information services range general inquiries, product information, service information and whatever else the customer requests.

Customer care is a customer relationship management (CRM) service that effectively builds customer royalty. Information base modernization and utilization optimization are all covered, as is marketing activity analysis. Also covered are direct marketing management, catalog sales, notifications, operations and follow-ups to customer requests. One to One Contacts assists clients’ oversight of their operations from beginning to end, with consistently high levels of customer satisfaction as the outcome.

One to One expertly handles clients’ purchase orders, whether for products or services, over the phone, around the clock. This relieves sales and other operations of their burden, leaving you free do more business.

Customer complaints, comments and suggestions concerning your products and services are handled courteously and effectively. Our call staff must pass rigorous training on how to deal with each issue. Every case is carefully followed-up, assuring your customers of a solution and that your company cares. The data is meanwhile collated so that both One to One and your company can continue to improve and develop.

One to One provides your customers with all the technical advice they need, including solving all those little operational issues that come with IT applications and using equipment. After all, it’s this kind of seamless and dedicated after sales service that ensures customer loyalty to your brand. And it’s nice to have it all taken care of without it using up your valuable business-generating resources.

One to One can fulfill your sales advice and product distribution function over the phone. A team of specially trained and experienced call centre staff knows how to sell your products in ways that increase your income while lowering your expenses and dispensing with the difficulty of hiring qualified candidates, opening branches and dealing with office locations. For product and sales distribution there is simply no more effective channel.

Effectively researching your market is essential to understanding what your customers and potential customers want from you. One to One gathers the information you need to unlock your target markets. Once the survey data is all in, we’ll present it to you in a way that makes drawing up your marketing strategies and planning your product and service developments fast, effective and reliable.

Sending out payment reminders is another potentially costly and time-consuming task that One to One Contacts can make easy for you. Informing your customers when they are overdue and what they should do about it is something you can count on being taken care of properly. It’s the best way to increase your debt collection while minimizing your associated inconvenience and expenses.

One to One Contacts provides services that support your marketing activities and coordination with your customers, ranging from direct mailing to confirming appointments.

Our professional teams can manage your campaigns, providing details of your products, services and promotional campaigns. Plus we collect complete customer data throughout the project duration.

We can inspect and modernize your data base. We install full personnel and marketing data with access where needed. Our systems enable you to inspect and install large volumes of data without delay. This accurate data will not only save you time but empower your business to greater success going forward.