Outsourced Customer
Service Representatives
Manages and procures a full range of customer service
personnel including selecting, training, auditing and controlling standards to maintain the
quality of service continuously.
personnel including selecting, training, auditing and controlling standards to maintain the
quality of service continuously.
Outsourced Customer Service Representatives
One to One Contacts offers outsourced customer servicerepresentative services, covering a complete management and recruitment of customer relation staff, including selection, training, monitoring, and quality control to continually maintain the standard of services. The company also provides personnel replacement and staff welfares to reduce worries from corporations on public relation staff management and to ensure that employees provide services at an international standard.
Highlights of our service
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Staff are particularly selected with qualified education and service experience in telephone communications, computers and typing and specialized in at-hand problem solving, operational management and problem analysis.
- The company’s staff have undergone courses at the Customer Service Academy Center that offers intensive service courses. Organizations can ensure that One to One Contacts’ staff have applicable knowledge and skills to serve customers efficiently.
- With extensive experience in the customer service center management, the company has quality inspection system for quality control provided by expert teams through spy calls and on-sit observation, and gives advices consistently on service improvement.
- To continually deliver excellent services to organizations’ customers, the company offers personnel replacement in case of absence within set-up duration.
In addition, organizations can the company’s recruitment services
(Recruitment Service)
by specialists to select best candidates upon customers’ requests. Special skill training is a core of services to ensure that staff can provide services professionally at the start of businesses.
