Customer Service
Academy
to develop personnel in service work at each level
who are in charge of work in call centers especially
Customer Service Academy
(Customer Service Academy)
Training, preparation and program enhancement for staff development in different levels are particularly offered for contact center service operations. Staff development is offered in both indoor and outdoor for customer relation officers at operational level, head officers, and employees at managerial level.
One to One Contacts’ training courses
One to One Contacts’ training courses are specially developed to respond individual clients. Personality and service competency analysis are implemented for development of training programs to ensure precise and appropriate curriculum that contributes to business efficiency. Both workshops and roleplays are training options to provide utmost benefits and applicable for actual operations. Evaluation after training is used as information for further development of internal staff.
